Refunds

You pay in advance, so the rule is short: money you paid and have not spent is yours to take back.

What is refunded

• The part of your card payments that is still on your balance, on request, at any time.

What is not

• Calls already made: a scout call or a summary that was answered.
• The $2.00 credit a new account starts with. It was not paid for.

How

Write to support@ganglio.network from the address of your account and say how much to return. We send it back to the card that paid, through Stripe; how long it takes to appear depends on your bank. Your balance goes down by the same amount.

If something went wrong

If you were charged for a call that plainly failed, write to us before going to your bank: we can see every call and will put it right. A payment disputed with the bank disables the account until the dispute is settled.